Our Money Back Guarantee

GoneReading prides itself on the quality of each product we ship.  But despite our best efforts, we understand that sometimes an order just isn’t going to work out.  That’s why we offer a 30 day Money-Back Guarantee on all purchases:

Returns

Simply return any unused merchandise along with the receipt (a printout of your email confirmation works fine, too) within 30-days of the original purchase and we will provide a full refund (less shipping cost, if any), no questions asked.

If at all possible, we appreciate you including as much of the original packaging as possible with your return merchandise.

Send your return package to:

Gone Reading International, LLC
ATTN: Product Returns
662 Arleigh Road
Severna Park, MD 21146 USA
 

Damaged Items

Don’t worry if your order was damaged during shipping!  Simply contact us within 30 days of purchase, including your order number and the exact item(s) damaged during transit.  In most cases we will have replacement product on its way to you the next business day.  We suggest you hold on to your damaged product until the replacement arrives, as we might ask you to send photos so we can file a claim with the shipper.

Exchanges

If you prefer to exchange your order for different merchandise simply follow the Returns instructions above.  Remember to email us in advance or include a note detailing the item(s) you wish to receive in exchange.  Exchanges are limited to in-stock merchandise, and the new total cannot exceed the original total paid.  Refunds cannot be given for any balance left over from the original purchase.

 

Any questions?  Just Contact Us!

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